Privacy Policy
Effective Date: 1/1/2025
Last Updated: 10/10/2025
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1.1 Introduction
We at All Way Moving value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, and engage with us. By using our services or interacting with our website, you consent to the practices described in this Policy.
1.2 Definitions
‍“Personal Information” means any information relating to an identified or identifiable individual.
‍“Service(s)” means the moving, packing, storage, transportation, or related services we provide.
‍“Website” means our website(s) where you access our services, request quotes, or otherwise interact with us.
‍“You” or “your” means the individual or entity using our services or website.
1.3 Information We Collect
We may collect the following categories of Personal Information:
- Contact information (name, email addresses, mailing address, phone number)
- Service-related information (origin and destination addresses, items to be moved, dates of service)
- Payment and billing information (payment method, billing address)
- Device and usage information (IP address, browser type, device identifiers, access times)
- Communications information (records of your communications with us, such as email, chat, phone)
1.4 How We Use the Information
We use your information for purposes including:
- To provide, coordinate, and complete the moving and logistics services you request
- To process payments, invoices, and collections
- To communicate with you regarding service scheduling, updates, or changes
- To improve and optimize our website, services, and customer experience
- To comply with legal obligations and enforce our rights
- To send marketing communications or promotions if you have opted in
1.5 How We Share Information
We may disclose your information to:
- Our affiliates, subcontractors, and service providers working on our behalf (e.g., transport companies, storage facilities)
- Payment processors and billing agencies
- Legal or regulatory authorities as required by law, litigation, or investigations
- A buyer or other successor in the event of a merger, acquisition, or sale of assets
- Our data processors and saas providers including but not limited to (Sotena Group (Marketing and Operational Purposes), Google (For Analytics), etc.
1.6 Cookies and Tracking Technologies
On our Website, we may use cookies, web beacons, and similar technologies to collect usage data, remember your preferences, and analyze performance. You may disable cookies in your browser, though that may affect the website functionality.
1.7 Retention of Information
We retain your Personal Information for as long as necessary to fulfill the purposes listed above, to comply with legal obligations, to resolve disputes, to enforce our agreements, or as otherwise permitted by law. Once the retention period has expired, your information will be securely deleted or anonymised.
1.8 Your Rights
Depending on your location and applicable law, you may have rights to:Access and receive a copy of your Personal InformationRequest correction or deletion of your Personal Information
Opt-out of certain uses of your Personal Information (e.g., marketing)If applicable, obtain portability of your Personal Information
We will respond to valid requests within required legal timeframes and may require verification of identity.
1.9 International Transfers
If we transfer your Personal Information to locations outside your jurisdiction, we will ensure appropriate safeguards are in place consistent with applicable law.
1.10 Security
We implement reasonable administrative, technical, and physical safeguards to protect Personal Information. However, no system is 100% secure and we cannot guarantee absolute security of your data.
1.11 Children’s Privacy
Our services are not directed to children under the age of 13 (or other local legal threshold). We do not knowingly collect Personal Information from children without parental consent. If we become aware we have collected such information, we will take steps to delete it.
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1.12 Changes to this Privacy Policy
We may update this Policy from time to time. When we do, we will post the updated version on our website with a new “Last Updated” date. Your continued use of our services after those changes constitutes your acceptance of the changed terms.
1.13 Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of the rights described herein, please contact:
All Way Moving
Email: allwaymoving@gmail.com
Terms of Service
Effective Date: 01/01/2025
Last Updated: 10/10/2025
2.1 Agreement to Terms
These Terms of Service (“Terms”) apply to your use of our website and your engagement of our moving and related services. By requesting a quote, scheduling, using our services or website, you agree to be bound by these Terms. If you do not agree, do not use our services.
2.2 Service Description
All Way Moving provides moving, packing, storage, transportation, loading/unloading, and related services (“Services”). Services may be residential, commercial, local, long-distance, or international depending on your contract with us.
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2.3 Estimates and Binding Contracts
We may provide you with an estimate of cost for Services. This estimate is based on the information you provide and is not guaranteed unless specified as a “binding estimate”.
A binding contract is formed when you
(1) accept our estimate or other proposal,
(2) sign any required paperwork (electronically or physically), and
(3) pay any required deposit or fees per our agreement.
You are responsible for providing accurate information about your items, location, access, and any special conditions. If additional services or conditions arise (e.g., higher volume, difficult access) your final cost may increase beyond the original estimate.
2.4 Payment, Deposits, and Charges
You agree to pay all fees and charges as provided in our estimate or contract. Payment terms will be specified (e.g., deposit, day-of service payment).If you fail to pay when due, we may charge interest, suspend services, or hold items until payment is made.
You may also be responsible for additional costs incurred due to changes you request, delays caused by you, or conditions unforeseen at time of estimate.
2.5 Cancellations, Rescheduling, & No-Shows
If you cancel or reschedule your service, you must provide notice as required in your contract (for example, 48 hours). Failure to provide adequate notice may incur cancellation or rescheduling fees.
If you or your representative fail to appear at scheduled time without prior notice (“no-show”), you may be charged a fee equal to or greater than the deposit.
2.6 Access and Conditions
You must provide reasonable access to the premises, including parking, elevator access, and clear path for moving items.You must disclose any known hazards or special conditions (stairs, narrow doors, heavy items, restricted access). If our crew encounters unforeseen conditions, we may charge additional fees or decline to proceed until safe conditions are arranged.
2.7 Insurance, Liability, Loss, and Damage
We carry standard moving company insurance, the details of which will be provided upon request.
Our liability for loss or damage of your goods is limited to that set forth in the contract or applicable law. Unless otherwise agreed in writing, we exclude liability for indirect or consequential losses.
You must inspect your items at delivery and notify us immediately of any damage or missing item.
We recommend you obtain supplemental or full replacement-value insurance for high-value items.
2.8 Items Not Permitted for Transport
You agree not to tender items that are illegal, dangerous, hazardous, perishable (unless specified), or excluded by our policies (e.g., firearms, explosives, animals, plants, currency). If such items are discovered, we reserve the right to refuse, remove, or charge additional fees.
2.9 Your Representations and Warranties
By using our Services, you represent that: You are the owner or authorized agent of the goods being moved; The goods are properly prepared for transport, packaged, and do not contain hidden defects or prohibited items; The information you provide to us is accurate and complete.
2.10 Website Use and Intellectual Property
Our website, content, logos, branding, and software are our property or licensed to us. You may not reproduce, distribute, modify or create derivative works without our written consent.
We may suspend or terminate your access to our website or Services if we believe you have breached these Terms.
2.11 Third-Party Links and Services
Our website may link to or integrate with third-party websites or services. We do not control those third-parties and are not responsible for their practices or content. Your use of third-party services is at your own risk.
2.12 Disclaimer of Warranties
We provide our Services and website “as is” and “as available” without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, non-infringement, and accuracy of content.
2.13 Limitation of Liability
To the maximum extent permitted by law, our total liability to you under or relating to these Terms or your use of our Services will not exceed the total amount you paid us for the moving service in question. We shall not be liable for indirect, incidental, special or consequential loss or damage, loss of profits, loss of data, or business interruption.
2.14 Indemnification
You agree to indemnify, defend and hold harmless All Way Moving, its officers, directors, agents and employees from and against any claims, liabilities, losses, damages, costs or expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misrepresentation, or your use of the Services in violation of applicable law.
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2.15 Governing Law & Binding Arbitration
‍These Terms and any dispute, claim, or controversy arising out of or relating to your use of our Services, including any alleged breach, termination, enforcement, interpretation, or validity thereof (“Dispute”), shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.You and All Way Moving agree that any Dispute shall be resolved exclusively and finally through binding arbitration, rather than in court, except that either party may bring an individual claim in small-claims court if the claim qualifies.The arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator selected according to those rules. The arbitrator shall have exclusive authority to resolve all Disputes and to determine the scope and enforceability of this arbitration provision.
‍Location: Unless the parties mutually agree otherwise, arbitration shall take place in the county where the move originated or in another mutually agreed location.
‍Costs: Each party shall bear its own costs and attorneys’ fees, except as otherwise required by applicable law or AAA rules.
‍Class Action Waiver: You and All Way Moving agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.
‍Injunctive Relief: Nothing in this clause prevents either party from seeking temporary or preliminary injunctive relief in a court of competent jurisdiction to protect rights pending arbitration.
The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. By agreeing to arbitration, you understand that you are waiving the right to a jury trial or to participate in a class action.
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The “Last Updated” date will reflect the change. Your continued use of our services constitutes acceptance of the revised Terms.
2.17 Severability and Waiver
If any part of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision will not be considered a waiver of such right or provision.
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2.18 Entire Agreement
These Terms, together with any written service contract or estimate you sign with us, form the entire agreement between you and All Way Moving regarding the subject matter herein and supersede all prior agreements, understandings or representations.
2.19 Contact Information
Contact us via email at:
Attn Legal: All Way Moving
Email: allwaymoving@gmail.com
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